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Connect seamlessly to Salesforce Live Agent and escalate high priority conversations to your live agents as needed.
This connector answers the needs of Salesforce clients who would like to deploy Inbenta’s intelligent chatbot solution, powered by a patented AI and Natural Language Processing technology, but still want to use Salesforce Live Agent in order to escalate some selected conversations.
By connecting Inbenta’s chatbot to Salesforce Live Agent, you don’t have to train your agents on a different solution as they’ll keep using Salesforce platform. On the front end, if your customers have issues that require human intervention, Inbenta facilitates a smooth and seamless transition to your Live Agent support without the users noticing that they’ve changed platform.
In addition, conversations held with Inbenta’s chatbot are automatically transcripted and stored in Salesforce case management, allowing your agents to easily retrieve any automated exchanges before being taken over by an advisor.