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Our solution allows you to connect the Inbenta Chatbot API with Twilio to send/receive SMS and WhatsApp messages.
In addition to connecting the two platforms, this integration also enables the substitution of configuration characters. As an example, if you want to bold a word on WhatsApp, this solution automatically replaces the command "strong" with "*" at the beginning and at the end of the section that needs to be bolded.
This integration also manages Twilio's timeout control and prevents it from timing out if the answers are not provided within a certain timeframe. This is particularly interesting when there are complex integrations with other systems.
Another interesting feature is the management of messaging queues. If several messages need to be delivered, this solution ensures that they are sent in the proper order and the delivery order is not inverted or mixed up.